Shipping Commitments

Owala is operated by Hughes & Hatcher.

Last updated: September 10, 2026

The sections below follow the normal customer journey from first review to support.

Customer journey

1. Order processing and cutoff
2. Shipping origin and fulfillment
3. Shipping cost

Order processing and cutoff

Orders are normally prepared within 1–2 business days. The order cutoff is Weekdays 5 PM Pacific Time. Orders submitted after the cutoff begin processing on the next business day. Weekends and public holidays are not business days.

Shipping origin and fulfillment

Orders ship from 4759 Vesta Dr, Wichita, Kansas, 67208, United States. Carrier: USPS. Fulfillment partner: No third-party fulfillment partner. Hughes & Hatcher fulfills orders according to the published method and stated shipping origin.

Shipping cost

Free Standard shipping is available on all eligible orders with no minimum order amount. Estimated delivery is 3–5 business days after processing.

Shipping area and address accuracy

We currently describe service for United States. Customers must enter a complete and deliverable address. Checkout availability and the final shipping amount control when a destination is not eligible.

Delivery estimates and tracking

Estimated delivery is 3–5 business days after processing. Available tracking information is sent to the contact details supplied at checkout. Carrier events, severe weather, address issues, and events outside our control can affect an estimate.

Shipping support

Contact support@owalassstore.shop or 773-770-1034 with an order number if shipping assistance is needed. Hughes & Hatcher is located at 4759 Vesta Dr, Wichita, Kansas, 67208, United States.